Are you having issues while calling someone on Messenger?
Are you finding it hard to hear the caller on Messenger Call?
If you are experiencing audio issues, you have reached the right web page.
Here, find the possible reasons as well as ways to fix the issue.
Why can’t I hear anything on Messenger video call
Short Answer: You can’t hear anything on Messenger call because of device’s volume settings, an outdated Messenger app, poor internet connection, issues with your microphone or speaker, a VPN or firewall blocking the audio, the other caller muting themselves, your phone being connected to a Bluetooth device, or a problem with the Messenger app itself.
Now, that you know the possible reasons why you are having this issue, let us see the ways to fix this issue.
Fix: No Sound on Messenger Video Call
Messenger video calling is a popular feature on Facebook’s messaging platform that allows users to make video calls with friends and family members. It offers a convenient way to stay in touch with people across the globe, but sometimes users may experience issues with the audio during a video call.
If you are facing the problem of not being able to hear anything on Messenger video call, there could be several reasons why this is happening. In this article, we will explore some of the common causes of this issue and how to troubleshoot them.
1. Ask caller to unmute
You cannot hear anything during a Messenger video call because the caller has muted the call. When someone mutes themselves during a video call, their audio will be turned off, and you won’t be able to hear them. The person on the other end of the call may have accidentally muted themselves or may have done it intentionally.
To check if this is the case, you can ask the person on the other end of the call if they have muted themselves. If they have, they can unmute themselves by tapping the microphone icon on the screen. If they haven’t, then there may be another issue causing the problem, and you can try the troubleshooting steps outlined in my previous answer
2. Check your internet connection
Poor internet connection is one of the most common causes of audio issues during Messenger video calls. Ensure that your device is connected to a strong and stable Wi-Fi or cellular network. If you are using cellular data, check if you have a strong signal. You can also try resetting your router or modem if you are using a Wi-Fi connection.
3. Check the connected Bluetooth device
If your phone is connected to a Bluetooth device, it could be a reason why you are unable to hear anything during a Messenger video call. Bluetooth devices, such as headphones or speakers, may have their own volume controls, and if they are turned down or muted, you may not be able to hear anything during a call.
To check if this is the case, you can disconnect your phone from the Bluetooth device and try making a call again. If you can hear the other person on the call after disconnecting from the Bluetooth device, then the issue was likely caused by the device’s volume controls.
Alternatively, you can check the volume controls on the Bluetooth device to ensure that they are turned up and not muted. You can also try resetting the Bluetooth device by turning it off and on again or removing it from your phone’s list of paired devices and then reconnecting it.
4. Check your device’s volume settings
The first thing to check is your device’s volume settings. Make sure that the volume on your device is turned up and that the mute button is not enabled. If you have a pair of headphones or external speakers connected to your device, ensure that the volume on them is also turned up. It is worth noting that some devices have separate volume controls for media playback and phone calls. If this is the case, make sure that both are turned up.
5. Ensure that your Messenger app is up-to-date
The next step is to ensure that your Messenger app is up-to-date. The app may not function properly if it is not updated to the latest version. To check for updates, open the App Store (for iOS devices) or the Google Play Store (for Android devices) and search for Messenger. If there is an available update, install it and then try making a video call again.
6. Reinstall the Messenger app
If none of the above steps work, you can try reinstalling the Messenger app. This will reset the app’s settings to default, and any bugs or issues should be resolved. To uninstall the app, press and hold the Messenger app icon on your device’s home screen until the option to uninstall appears. Then, reinstall the app from the App Store (for iOS devices) or the Google Play Store (for Android devices).
7. Check your microphone and speaker
If your microphone or speaker is not working correctly, you may not be able to hear anything during a Messenger video call. To check your microphone and speaker, make a test call to a friend and ask them if they can hear you. If they can’t hear you, check that your microphone is not blocked or covered by anything. If your friend can hear you, but you can’t hear them, check that your speaker is not blocked or covered by anything.
8. Disable any VPN or firewall
If you are using a virtual private network (VPN) or firewall, it may be blocking the audio on Messenger video calls. Disable any VPN or firewall temporarily and try making a video call again to see if the issue is resolved.
Experiencing audio problems during a Messenger video call can be frustrating, but there are several reasons why this can happen. By checking your device’s volume settings, updating your Messenger app, ensuring a stable internet connection, and troubleshooting potential microphone or speaker issues, you can resolve many of the common problems that can cause audio issues during a Messenger video call.
Additionally, checking for other issues, such as the other caller muting themselves or your phone being connected to a Bluetooth device, can also help resolve the problem. By taking these steps, you can enjoy clear audio during your Messenger video calls.