(10 Ways) Fix Tidal Not working, crashing, & Playback issues (2021)

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By Ankit Kumar

Are you having issues with your TIDAL music app? Is Tidal not working or freezing for you?

If that’s the case, you are at the right place. In this post, we have provided a few ways to fix the freezing, crashing, and not working issues of the Tidal streaming service.

Tidal is a subscription-based music, podcast, and video streaming service that offers audio and music videos. It was launched back in 2015, and it houses over 70 million tracks and 250,000 music videos.

Tidal offers two types of service: One Tidal premium and the other Tidal HIFI.

Tidal premium features:

  • Standard sound quality
  • 320 KBPS (GOOD)
  • 70+ million songs
  • Ad-free and offline listening with unlimited skips
  • Expertly curated playlists
  • Exclusive videos, live streams, and events

Tidal HiFi

  • HiFi sound quality [1411 KBPS (BETTER)]
  • Master sound quality [2304-9216 KBPS (BEST)]
  • Dolby Atmos
  • Sony 360 Reality Audio
  • 70+ million songs
  • Ad-free and offline listening with unlimited skips
  • Expertly curated playlists
  • Exclusive videos, live streams, and events

Tidal is one of the best music streaming apps in the industry; however, users sometimes experience issues while using the app. For example, some users may face crashing issues with Tidal, while for others, the Tidal app may just freeze.

Whatever be the reason, there are some general ways and tricks that will always fix Tidal not working problem.

So without wasting more time, let’s begin with the solutions to fix Triller not working or freezing issues.

Fix Tidal Not working: 2021:

If you are having playback issues with Tidal, or the app is just not working, crashing, or freezing for you, then try out the ways below to fix the issues.

Your Check Internet Connection

The first and the most basic reason why your Tidal app is not loading or working is your Internet connection.

So, before you processed, the first thing is to check your internet connectivity.

Make sure that your internet is working. Also, try to switch your internet from mobile data to Wi-Fi or vice-versa.

Restart Your Device

If your internet is working fine, then the next step to fix the crashing of Tidal or any app is to restart your device.

Restarting the device clears all the background activities and kills clears the temporary memory.

So, restarting your device can solve the crashing and not working issue of Tidal.

To restart your smartphone, just press and hold power for a few seconds and tap on the restart button.

Make sure that your device software is up-to-date.

Sometimes apps may crash or not work on your device because it is not updated to the latest version.

Developers of the apps always try to improve their apps and service to make them compatible with the latest devices.

So, if the Tidal app is not working on your device, make sure that your device is up-to-date.

Uninstall and download the latest TIDAL.

Another simple way to fix the crashing and freezing issues of the Tidal app is to uninstall it and download the latest version of the app.

Download Tidal App:

Note: If you are already using the latest version of the app, then also you uninstall and reinstall the app. Also, note the uninstalling the app will delete the data of the app, such as your downloaded music, etc. 

Clear Tidal cache

The cache is the temporary memory that your devices store for the apps we use most to load them fast.

However, with time this data can become large, and it can cause issues like freezing and crashing of the app.

Follow the steps below to clear the cache of the Tidal app on your device:

Windows & Mac

  1. Click on ‘Help’ in the menu while TIDAL is opened.
  2. Click on ‘Troubleshooting’.
  3. Click on ‘Clear Cache’.


  1. Locate the TIDAL app icon on your device.
  2. Click and hold the TIDAL icon.
  3. Select App info, then Storage.
  4. Click on Clear Cache.

The option to clear your cache is not available on iOS devices. So, you can go to smartphone settings ⇾ apps ⇾ tidal and clear its cache from there.

Force Closing TIDAL

If your TIDAL app is unresponsive, crashing or freezing then you can force close the app by following the steps for your device below:


  1. Locate the TIDAL app icon on your device.
  2. Select App Info.
  3. Click on Force stop.


  1. Double-click the Home button to show your most recently used apps.
  2. Swipe left or right to locate TIDAL.
  3. Swipe up on the TIDAL preview to force close the app.

For you have an iPhone X or new versions, iPads on iOS 12 or later or iPadOS follow these steps to force stop tidal app:

  1. On the Home screen, swipe up from the bottom and pause in the middle of the screen.
  2. Swipe left or right to locate TIDAL.
  3. Now, Tap and hold the TIDAL app pane. A red minus icon symbol will appear at the top left.
  4. Now, tap on the minus button or swipe up on the app preview to force close TIDAL.

Fix Tidal No Sound Is Playing 

If the TIDAL app is working fine and even playing the music, but you can’t hear anything, you can try these basic troubleshooting steps to resolve the issue.

  1. Ensure your device volume is up, and the device is not muted.
  2. Check that you have selected the correct Sound Output.
  3. Make sure your sound drivers are up-to-date.
  4. Try playing the music on a different output.

Fix Tidal Playback Issues

If you are experiencing issues with playback on TIDAL, try out the steps below to resolve the issue.

  1. Make sure your TIDAL app is up-to-date.
  2. Force close and restart TIDAL.
  3. Clear your cache.
  4. Play the selected content on a different device or on listen.TIDAL.com.
  5. Try streaming from a different platform such as YouTube, Netflix, Disney plus, etc.  and check if the issue still persists. If the issue occurs, this means that your internet or device has the issue.
  6. Play the track using a different network connection. (Wi-Fi, data connection)

If the issue does not occur on a different device, then the issue might be with the impacted device’s data connection, settings, or hardware. If the issue does not occur on a different network, then this means that the problem might be with the original network you were connected to and not associated with TIDAL.

Tidal servers may be Down:

If nothing is working for you, then the problem might not be from your end.

It may be the case that servers of the Tidal are down.

To check whether the servers of the Tidal app are working fine or not, you can visit the down detector Tidal page here.


Contact Tidal Support:

If you have tried everything and nothing is working for you, then the last step is to contact tidal support.

Below, we have provided a few links to contact tidal support :

Conclusion: Fix Tidal not working

So, that’s all, folks. We hope you were able to fix your problem with the Tidal app after reading this post.