[Reasons & Fix] WhatsApp Call not Showing on Screen (Android/ iOS)

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By Ankit Kumar

Is your WhatsApp call not working as intended?

Can’t you see WhatsApp video call on the screen?

Well, if you are having an issue with the WhatsApp call feature, you have reached the right page.

Here, you will find the reasons as well as the solutions to the problem.

Why is WhatsApp Call not Showing

Short Answer: Your WhatsApp call is not showing on screen because your device is not connected to the internet, you have blocked the person, your device settings don’t let WhatsApp call through, your device is in DnD or power saving mode, or WhatsApp is not allowed to access the background usage.

Now that you know the reasons why your WhatsApp video call not showing on the screen, let us see some ways to fix this problem.

Fix: WhatsApp Call not Showing on Screen

WhatsApp is a widely used instant messaging app that allows users to make voice and video calls to other users. However, sometimes users may experience issues where incoming WhatsApp calls do not show on the screen. This can be frustrating and may prevent users from answering important calls. In this article, we will discuss some of the common reasons why WhatsApp calls may not show on the screen and how to troubleshoot them.

1. Check device settings

One of the most common reasons why incoming WhatsApp calls may not show on the screen is due to incorrect device settings. Make sure the settings for notifications, ringtones, and vibrations are correctly configured. Go to the settings of your device and check the notification settings for WhatsApp. Ensure that the option for “Show on Lock Screen” is turned on and that you have selected a ringtone for WhatsApp calls.

2. Disable ‘Do Not Disturb’ mode

‘Do Not Disturb’ mode can be one of the reasons why WhatsApp calls are not showing on the screen. Some devices have a built-in ‘Do Not Disturb’ mode that can be enabled to silence all incoming calls and notifications. If this mode is enabled, incoming WhatsApp calls will not show on the screen.

3. Disable Power-saving mode

Some devices have a power-saving mode that can be enabled to conserve battery. When this mode is on, some features like incoming call notifications may be disabled. Make sure that the power-saving mode is turned off, and that WhatsApp is excluded from it if your device has this feature.

4. Check WhatsApp’s background access

WhatsApp calls require the app to be open and running. If the app is closed or not running in the background, incoming calls will not be displayed. Make sure that the WhatsApp app is open, and that it is allowed to run in the background, so you can receive incoming calls.

5. Check internet connection

A weak or unstable internet connection can prevent WhatsApp calls from showing on the screen. Make sure your device is connected to a stable internet connection before making a call. Check your wifi or mobile data connection, and try to connect to a different network if the issue persists.

6. Restart the device

Sometimes, simply restarting the device can fix minor issues that may prevent WhatsApp calls from showing on the screen. Turn off your device and turn it back on after a few minutes.

7. Check for updates to the app

WhatsApp call feature might not be working properly if there is an issue with the app, such as a bug or a technical glitch. Updating the app to the latest version might help. Go to the App Store or Google Play Store and check for updates for WhatsApp.

Keeping the app updated to the latest version can help fix any bugs or glitches that might prevent the call feature from working properly. Go to the App Store or Google Play Store and check for updates for WhatsApp.


In conclusion, incoming WhatsApp calls not showing on the screen can be caused by a variety of factors such as incorrect device settings, power-saving mode enabled, app not open or running in the background, problem with the app, connection issue, ‘Do Not Disturb’ mode enabled, among others.

However, by troubleshooting the issue and trying out different solutions such as checking the device settings, updating the app, ensuring a stable internet connection, restarting the device, and disabling ‘Do Not Disturb’ mode, you should be able to fix the problem and get back to receiving incoming calls on WhatsApp.

If the problem persists, it is recommended to reach out to WhatsApp’s customer support or check their help center for more information. Overall, it is important to keep in mind that sometimes the issues are caused by simple things, and by taking a step-by-step approach, the problem can be easily fixed.