Are you having issues with Snapchat?
Does your Snapchat shows ‘Sorry, Couldn’t Find’ error message?
For those who are touble, we have provided possible reasons as well as guide to fix the problem.
So, if you are ready let us dive right into the details now!
Why does Snapchat say ‘Sorry, Couldn’t Find’
Quick Answer: Snapchat shows ‘Sorry, couldn’t find’ because the app is unable to connect to the internet, the app is not up-to-date, or because there is a problem with your Snapchat account or the device.
Fix: Snapchat ‘Sorry, Couldn’t Find’ issue
1. Check the internet connection
To check if a mobile device is connected to the internet, you can try accessing a website or online service. If the website or service loads correctly, then the device is likely connected to the internet.
It’s worth noting that just because a mobile device is connected to the internet, it doesn’t necessarily mean that all apps or online services will be accessible. This could be due to a number of factors, including network congestion or a problem with the website or server you are trying to access.
If you are having trouble accessing a specific website or service, you may need to contact your internet service provider for assistance.
2. Update Snapchat app
To update the Snapchat app on your mobile device, follow these steps:
- Open the app store on your device. This is usually called the App Store on iOS devices and the Google Play Store on Android devices.
- Search for “Snapchat” in the app store and tap on the app when it appears in the search results.
- On the app’s page, tap the “Update” button. This will download and install the latest version of the Snapchat app on your device.
- Once the update has been installed, you can open the Snapchat app and start using the new features and improvements.
It’s important to keep your Snapchat app up to date, as the latest version will typically include new features, bug fixes, and performance improvements. Updating the app is a quick and easy process, and it’s a good idea to do it regularly to make sure you have the best possible experience using Snapchat.
3. Clear cache on the Snapchat app
To clear the cache on the Snapchat app, follow these steps:
- Open the Snapchat app on your device and tap on the profile icon in the top left corner.
- Scroll down and tap on the “Clear Cache” option.
- Confirm that you want to clear the cache by tapping on the “Clear” button.
- The app will clear the cache and may take a few moments to complete the process.
- Once the cache has been cleared, you can close the app and reopen it to see the changes.
Clearing the cache on the Snapchat app can help improve the app’s performance and free up storage space on your device. It’s a good idea to clear the cache on a regular basis to keep the app running smoothly.
4. Reboot the device
To reboot an Android device, follow these steps:
- Press and hold the power button on your device until the power options menu appears on the screen.
- Tap on the “Reboot” or “Restart” option in the menu.
- Confirm that you want to restart the device by tapping on the “Restart” or “OK” button.
- The device will begin the reboot process and may take a few moments to complete.
- Once the device has restarted, you can unlock the screen and start using it again as usual.
To reboot an iPhone, follow these steps:
- Press and hold the power button on the top or side of your iPhone until the power options menu appears on the screen.
- If you see a red “Slide to Power Off” button, swipe it to the right to turn off your iPhone.
- If you do not see a red “Slide to Power Off” button, press and hold the power button again until you see the “Slide to Power Off” button.
- Once your iPhone is off, press and hold the power button again to turn it back on.
- The iPhone will begin the reboot process and may take a few moments to complete.
- Once the device has restarted, you can unlock the screen and start using it again as usual.
If you are unable to restart your iPhone using the power options menu, you may need to force restart it by pressing and holding the power and home buttons together for several seconds until the Apple logo appears on the screen. This will restart your iPhone and may fix any problems you are experiencing with the device.
5. Check Snapchat server status
If you are experiencing issues with Snapchat, the best thing to do is to check the company’s official website or social media pages for any announcements or updates about the service. This will typically be the fastest and most reliable way to get information about the current status of the Snapchat service. You can also contact Snapchat’s customer support team for more information.
6. Contact Snapchat customer support
To contact Snapchat customer support, you can follow these steps:
- Open the Snapchat app on your device and tap on the profile icon in the top left corner of the screen.
- Scroll down and tap on the “Support” option.
- Select the type of issue you are experiencing from the list of options.
- Tap on the “Contact Us” button at the bottom of the screen.
- Select the type of contact you prefer, such as phone or email.
- Follow the on-screen instructions to contact Snapchat customer support.
Alternatively, you can visit the Snapchat Help Center for more information and assistance with common issues.
Conclusion
And that’s all. Now you know why you see ‘Sorry, Couldn’t Find’ error in your Snapchat app.
The good thing is that the issue can be resolved easily by implementing simple troubleshooting methods.
