Ways to Fix: Instagram Video Selfie Verification not Working

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By Ankit Kumar

Are you having issues with Instagram video selfie verification?

Is your Instagram selfie verification failing or showing error?

Well, here, we will be mentioning all the possible reasons why this particular issue is occuring, along with the ways to fix it.

Read now to learn more.

What is Instagram Video Selfie Verification

Instagram Video Selfie Verification is a security feature that enables users to verify their account by taking a selfie video. The feature was introduced to reduce the number of fake accounts on the platform and improve the security of the platform.

When you try to verify your account, Instagram prompts you to take a short video of yourself while holding a piece of paper with a code written on it. This process is used to confirm that the account belongs to the person who is trying to verify it. Once you submit the video, Instagram will review it and then grant you access to the verified account badge.

Why is Instagram Video Selfie Verification not working

Several factors can cause Instagram Video Selfie Verification to not work. Here are some of the common causes:

1. Technical issues

Like any other feature, Instagram Video Selfie Verification can experience technical issues that prevent it from working. These issues can be caused by glitches or bugs in the app, which can interfere with the verification process.

2. Poor lighting

Instagram requires you to take a clear and well-lit selfie video for the verification process. If the lighting in your surroundings is poor, it can affect the quality of the video, making it difficult for Instagram to verify your account.

3. Low-quality camera

The quality of the camera you use to take the selfie video can also affect the verification process. If your camera is of low quality, the video may not be clear enough for Instagram to verify your account.

4. Device cache issue

Corrupted cache on the device” can also be potential causes of Instagram Video Selfie Verification not working. If the Instagram app on your device has any software-related issues or if the cache data is corrupted, it may interfere with the verification process and cause it to fail. In such cases, clearing the cache data or reinstalling the app can sometimes help to resolve the issue.

Fix: Instagram Video Selfie Verification not Working

1. Check your internet connection

Before attempting to verify your account, make sure that you have a stable internet connection. A poor connection can interfere with the verification process and prevent it from working.

2. Reinstall Instagram app

Reinstalling Instagram can help to fix issues with the app, including problems with Instagram Video Selfie Verification. If the issue is caused by a glitch or bug in the app, reinstalling it can sometimes resolve the problem.

Before reinstalling the app, you should try clearing the app’s cache and data to see if that resolves the issue. If that does not work, you can uninstall the app and then reinstall it from the app store.

3. Try verification from Instagram website

If you are having difficulty completing Instagram Video Selfie Verification on your mobile device, using Instagram website on a desktop or laptop computer can be a helpful alternative.

Step 1: First, navigate to the official Instagram website and log in to your account.

Step 2: From there, click on the “Verify” button and follow the on-screen prompts to record and submit your verification video.

Step 3: Once submitted, your account should be verified within 24 hours.

This method can be effective if the issue is related to technical problems with the mobile app or device.

4. Contact Instagram Support

if you have tried all the possible solutions and the issue with Instagram Video Selfie Verification is still not resolved, you should contact Instagram support for further assistance. They may be able to provide you with more specific instructions or help you troubleshoot the issue.

You can contact Instagram support by going to the app’s settings and selecting “Report a problem.” From there, you can describe the issue you are experiencing and submit a support request. It’s important to provide as much detail as possible about the problem so that Instagram support can better understand and address the issue.


If you are experiencing issues with the verification process, there are several possible causes and solutions. These can include problems with the mobile device or app, as well as issues with the camera, internet connection, or other technical factors.

Some of the potential solutions include clearing the app’s cache and data, reinstalling the app, and using a desktop or laptop computer for the verification. If these solutions do not work, it is recommended to contact Instagram support for further assistance. By taking these steps and following the recommended solutions, you can successfully complete Instagram Video Selfie Verification and safeguard your account.